We take a lot of care to check each and every piece before packing and shipping them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange process. To avail this benefit, please note the following points:
- Send us the photo of the item within 24 hours of receiving the parcel on email support@BlingSutra.com. Any issues related to defect/damages/sizing must be raised within 24 hours of receiving the items; else they shall not be entertained.
- Items must be kept unused and with all the original packing.
- You can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only. Exchange/Returns will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers.
- As soon as you notify us we will initiate the exchange process and guide you through the hassle free process.
Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company's discretion and we reserve the right to not process those returns.
NON RETURNABLE ITEMS
We do not accept returns for our customised jewellery. Because it’s customer specific, it’s completely non returnable
Only for the first exchange we cover the shipping. For any subsequent exchanges on same order, customer will have to follow the following steps:
- Inform the customer care on email support@BlingSutra.com within 24 hours of receiving the items.
- Send the product back to our office at their own expense to our office address within 5 working days and share the courier receipt photo with us so that we can track the order. The return address will be provided by the customer care staff
- The item should be in its original packing with all tags and coupons
- The next exchange order will be processed by us only after we receive back the items in due time frame, with all the original packing (the outer plastic cover not needed) and in intact/undamaged form.
- Customer can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers
- A shipping fee of Rs.200 will be applied on all subsequent exchanges.
Exchanges are a goodwill gesture on our part and not a compulsion, so please be patient since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.
Specific details of the products like color, raw material, size and other details are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with the same or any other design of your choice. It should be noted that sizes and colors of the products cannot be customized.
Note- 1 year Warranty only cover Stone & Mechanism of product. (Broken Lock or fallen crystal). For Polish We’ve sent Jewelery Care Instructions along with your Order, just follow them if you want your Jewellery Shine last longer.
Items can only be returned in exchange for other items or store credit. We don't offer refunds. We will send you the exchanged item or store credit as soon as your returned product is received by us. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Only one exchange per order can be availed. The original buyer of the items must raise Exchange request within 24 hours of receiving the package. No extra discounts can be availed on exchange products. The store credits must be used in one order.
Items can only be picked up from the same country in which they were received. Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to pay the shipping fee for both return and new product delivery.
In cases of gifts, the original purchaser or the product can only initiate any returns or exchanges.
Note: Any customer care issues/queries will be resolved through email at support@BlingSutra.com. If we are unable to resolve your issue through these channels, our customer care executive shall give you a call